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Here's a golden rule of communication that's well worth breaking. At the beginning of every communications training course I ask people...

...today. We hear a lot on talkback radio about poor service from Air New Zealand  Cancelled flights, two hour long wait times on the...

I'm about to name two of my local businesses and I do not have their permission. Good service exists, and you're about to read about it....

Why, oh why don't I practice what I preach??? You know when your accountant tells you to SPEND money it must be important. I teach people...

LOOK at those steps!! Look at them! I was quite chuffed at my own (orange flame) stupidity today. I needed to drop Kharyn's car at our...

"I wanted to leave...but I couldn't!" As a presenter and course creator, feedback is vital. Today I think I received the best feedback...